Key Responsibilities
- Provide timely and effective technical support to customers via Zendesk, email, phone, and remote sessions
- Perform software installation and upgrade as well as replication configuration and tuning
- Troubleshoot data replication issues and provide solutions to customers
- Play the DBA role for internal dev environments that include Db2, Oracle, Databricks, Big Query, Snowflake, Confluent, etc.
- Develop and maintain technical expertise in our data replication product and related technologies
- Document customer issues and solutions in our internal knowledge base
- Be available for occasional as-needed on-call support
Required Qualifications
- Bachelor's degree in computer science, information systems, or a related field
- Excellent problem-solving and troubleshooting skills with a strong customer service orientation and clear, effective written and verbal communication abilities
- 2+ years of experience in database administration including installation and configuration, performance tuning, backup and recovery and troubleshooting for relational databases such as Db2, Oracle, SQL Server, PostgreSQL, MySQL.
- 2+ years of experience with big data and data warehouses technologies such as Microsoft Fabric's Lakehouse, Databricks, Kafka, Snowflake, Big Query, etc.
- Strong understanding of networking concepts such as TCP/IP, DNS, and routing, with hands-on experience troubleshooting connectivity issues in complex hybrid (on-prem/cloud) environments. Proficient in diagnosing and resolving problems related to firewalls, VPNs, and SSL/TLS that impact database communication and data replication reliability.
- Proficient in using diagnostic tools like Wireshark, traceroute, netstat, and cloud-native monitoring (e.g., AWS CloudWatch, Azure Network Watcher) to analyze connectivity and protocol behavior (TCP/IP, SSL/TLS) affecting replication stability and throughput
- Skilled at identifying and resolving performance bottlenecks in data replication workflows caused by network issues such as latency, packet loss, or SSL/VPN misconfigurations—both in customer on-premises and cloud-hosted environments (AWS/GCP/Azure)
- Familiarity with Linux and Windows Server environments
Preferred Qualifications
- DBAs are strongly encouraged to apply
- Experience with data replication technologies
- Experience in implementing HADR
- Experience working with cloud platforms (GCP / AWS / Azure)
- Proficiency in PowerShell and Unix shell scripting
- Experience with containerization technologies such as Docker or Kubernetes
Structure and Compensation
- The position is 100% remote, full-time, and exempt
- Stelo will provide all necessary computer equipment
- Employee is responsible for providing a suitable workspace
- Employee will be assigned a fixed weekly schedule
- Candidate should expect to work Pacific time hours most days
- Salary $75,000-$150,000 commensurate with experience
- Generous health insurance coverage, employee benefits and retirement matching
Why Work at Stelo?
Stelo’s small, dedicated team has enjoyed a 100% remote workplace since the company’s founding. We have working from home and the flexibility it offers down! Combined with Stelo’s excellent benefits and an unwavering appreciation for work/life balance, Stelo is an environment where team members have a chance to stretch and grow along with the company.
- 100% remote workplace
- Competitive salaries
- Medical insurance for you and your family
- Monthly HSA contributions
- 3 weeks paid vacation
- 11 Stelo holidays
- Matching retirement contributions
- Annual bonus
